Get help for this page  

Email SPAM

What is Defined as SPAM?
Unsolicited email, also called "Spam", is any email which was not specifically requested by the recipient. ProFusion Products and ProFusion Hosting reserves the right to determine whether or not an email message is Spam based on our Terms of Service and the Federal CAN-Spam act of 2003.


Message Log (most current on top)

11/28/2009 3:24 PM
What is email spoofing?
Email spoofing refers to the process of sending an email message from one source but making it appear as though the email was sent from a different source. For example, an email originates from [email protected] but it appears to be from [email protected] Another method of spoofing is to make the message appear to come from an unknown user within your domain name. For example, the message appears to be from [email protected]

This does not mean that your email account was compromised. It means that the sender has fooled the mail client into believing the email originated from a different address.This is usually done for malicious reasons, either to distribute unsoliciated email or to distribute email viruses. Unfortunately there is no real way to prevent spoofing from occurring. If you receive an email that has questionable content it is recommend to delete the email message or use an antivirus program to scan the message before opening it.
11/28/2009 3:22 PM
I am getting notification from people that one or more emails were sent to them from one or more legitimate email addresses, but none of the sender email addresses have sent out a message similar to what is being reported. Has my email account been hijacked?
Email hacking can occur, but it is unlikely your email account has be hijacked. More likely is that one or more email addresses with your domain extension have been Spoofed. Properly configured SPF records and Reverse DNS look-up records can minimize this risk.
11/28/2009 3:15 PM
What about Mailing lists? Do you allow bulk mail distribution?
We allow mailing lists that comply with the Federal CAN-Spam Act of 2003. When determining if a list is Spam, it is more important to consider how the members were added to the list than the total number of recipients. For example, an e-commerce site that sends a newsletter to 20,000 members who all opted into the list is more acceptable than a mailing sent to 100 recipients from a list that was purchased.

ProFusion Mail is configured to block email sent via SmarterMail to more than 50 recipients in a single mailing. If you have a need to send email to more than 50 recipients at the same time, you should consider our ProFusion Mailer application which allows an unlimited number of emails to be sent as long as the broadcast email is CAN-Spam Act compliant.
11/28/2009 3:10 PM
What happens when the policy is broken?
When a Spam complaint is found to be valid, we will notify the offending party and require them to cease their unsolicited emailing activities and provide written verification of their changes with future steps they will take to avoid further complaints. The specific actions taken are at the sole discretion of Net Solutions NA and TechValleyHost and could include complete termination of service with no refund.
11/28/2009 3:10 PM
What is a SPAM complaint?
A Spam complaint is any notification to a network authority that there has been an instance of unsolicited emailing. A complaint can either be sent directly to the domain from where the Spam originated (i.e. [email protected]) or to a Spam monitoring agency like SpamHaus or SpamCop. A single Spam complaint will consist of all the Spam reports that originate from one unsolicited emailing. For example, a broadcast message sent to 900 recipients that generates multiple Spam complaints will count as one Spam instance, not as the total number of complaints received.
11/28/2009 3:06 PM
What is ProFusion Products and ProFusion Hosting's policy on unsolicited email?
ProFusoin Products, ProFusion Websites, and ProFusion Hosting do not allow or condone unsolicited email on our network. Our policy strictly prohibits sending any unsolicited or bulk email which does not conform to the standards of the Federal CAN-Spam act of 2003. We will fully investigate any Spam complaints received from legitimate sources and hold accountable those who violate our policy. Upon receiving a Spam complaint, we will take all necessary actions to ensure that the issue is resolved, up to and including termination of all hosting services for the offending party.


Profusion Support v3.6.3.0