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Locked out of Account

One of the Interns tried logging in 3X today, and the account got locked. Please unlock it.
thanks.

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Message Log (most current on top)

2/27/2010 11:59 AM
reynoldsrj
Mel,
I have been able to login after the lock out period. If you are pasting the password into the control panel please make sure you are using the correct password with no spaces before or after the password . I even manually typed the password, just to be certain there was no problem with typing the pw instead of copy/pasting the password.

Bob
2/27/2010 7:53 AM
reynoldsrj
After a number of unsuccessful login attempts (usually something much greater than 3) our control panel automatically goes into lock out mode for security reasons. The administrative panel lock out is set to for two hours before allowing additional attempts and the cycle begins anew. A number of unsuccessfuly attempts followed by a correctly validated attempt will reset the counter. Invalid attempts are recorded in our system for analysis and tracking purposes.

If admiinistrative access is required during the timed lockout, we can provide a manual override of the lockout system, but it does take some manual effort to do so. We charge $20 for this manual unlocking service.

In this case, the two hours has passed by and the admin panel unlocked automatically.

Please let me know if you have any questions about this.

Shane

 


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