Frequently Asked Question

What is included in my Hosting fees?

Last Updated 2 years ago

It varies based on platform.

WordPress:
Application iInstallation along with Administrator access to our custom WordPress theme and editor plus all of our licensed and proprietary plug-ins we provide to make your site more secure and easier to use. It also includes performing daily backups stored offsite, that we retain for 30 days in case anything ever happened to your website. The premium theme, editor, plugins and security features would cost more than $420 per year if purchased separately saving our clients thousands of dollars in annual renewal fees over the life of their hosting plans.

Ultra Internet Solution

Application installation and patching. Free updates for users of version 7.0 and higher. Administrator access to the site setup and editor functions. Access to all modules. It also includes performing daily backups stored offsite, that we retain for 30 days in case anything ever happened to your website.

Website Builder
Hosting includes access to the web builder AI editor. Free access to Website Builder Editor tools prior to upgrading and publishing your site. Unlimited site edits pre-and post upgrading. Hosting includes site backups to the cloud with restore up to the current and previous 2 site publishes. New application features are automatically added and included with the editor access.

Essential Support Plans
Our premium support enables you to call and speak to a live person (in the United States), that understands small businesses and can also advise with marketing questions should you have any. And if calling isn't convenient, you can use our chat feature, email us or use our support ticket application. Support packages can be used for adding or editing pages and content, adding features, training and site updates. Search engine guidance and web development insight are also included. Available in monthly or fixed hourly plans. All plans are pre-paid and used in 1/4-hour increments.

Our Managed Services Plan
- WordPress only
Includes monitoring your site at least weekly and applying any WordPress application, theme, and/or plugin updates when available, after backing up your site (so we can restore it should there be any conflict or issues with the updates and your existing site), for an entire year. Total piece of mind knowing your site is being watched and updated. And should anything ever happen to your site we will clean it and restore it to a previously uninfected state at no additional charge.

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