Frequently Asked Question

POP3/IMAP setup with Microsoft Outlook

Last Updated 2 years ago

Follow these steps to configure Outlook to connect to SmarterMail eMail accounts.

Specific steps vary by version, however you will need the following information to connect your Outlook to your SmarterMail account:

  1.  Open Outlook
  2.  From tools, click on Account Settings 
  3.  Click on New
  4.  Select Other/IMAP/POP 3 and click next
  5.  Type in your name, email address and password. Be sure to check the box that says “Manually Configure server settings".
  6.  Check the box that says “my outgoing server requires authentication”
  7.  Your incoming and outgoing mail servers are the same. Enter SAFESECUREWEBMAIL.COM when asked for server name.
  8.  Click on More Settings…and check your INCOMING and OUTGOING port settings. These will be different depending on whether you are connecting via POP3 or IMAP and whether you wish to connect securely (encrypted messages to and from the mail server to your device) or unsecurely. If connecting securely, make sure you select "SSL" for type of connection. For unsecure connection select: None.

POP3 Secure Connection - Connection type: SSL

Incoming: 995
Outgoing: 465

POP3 Unsecure Connection - Connection type: None
Incoming: 110
Outgoing: 587 or 25

IMAP Secure Connection - Connection type: SSL
Incoming: 993
Outgoing: 465

IMAP Unsecure Connection - Connection type: None
Incoming: 143
Outgoing: 587 or 25

Then click test account settings. You should get 2 green check marks, one for incoming and one for outgoing. If you don’t go back and make sure you have spelled everything correctly. Also check to make sure that your port settings have not reverted to the default port settings.

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